Noticeboard

A polite reminder that all patients must wear a mask or face shield to enter the surgery.

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Silverdale Medical Centre strives to provide accessible, evidence based medical care of the highest quality to our ethnically diverse population. We endeavour to forge long-term supportive relationships with patients and their families empowering them to contribute to their own healthcare and health promotion.  A small, friendly practice that has been established for over thirty years we seek to achieve a friendly, approachable atmosphere and maintain the core values of traditional General Practice.

We are proud to announce the completion of our new premises, and have more rooms to provide additional services and are hoping to work with our patients to engage services that will meet the needs of the population.

Your GP practice is open

 Along with all GP Practices in Leicester, Leicestershire and Rutland, we are delivering the covid vaccination programme.  This is the biggest immunisation programme in the history of the NHS in response to one of the most serious challenges to public health the world has faced.  This vital work will prevent thousands of people suffering serious illness or hospitalisation. We are proud to be involved in this essential work.

 We also know that our patients continue to need our help with all the usual health care needs they have.  So, although we are very busy we remain open to provide the care you need.  It's important to:

  • get medical help if you think you need it
  • keep any appointments or procedures you have booked 

However, during this busy time and with Covid still a significant threat to people’s health we ask for your ongoing co-operation and understanding to help us help you.   This means:

We may have to rearrange appointments or clinics, sometimes at short notice;

To prevent the spread of coronavirus (COVID-19) there have been changes to

GP appointments. But it's still important to get help from us if you need it. You can contact your GP surgery by:

  • visiting our website
  • using the NHS App (see below)
  • calling us
  • You can also order repeat prescriptions online.

You will only be asked to visit the surgery if absolutely necessary. If invited into the surgery you must wear a mask or face shield. We will advise you about what to do. A phone or video call with a GP, nurse or other healthcare professional may be booked for you. We will discuss the best option with you.

Reception staff may ask you a few questions about your condition to make sure you get the right care you need. They will never make a clinical decision about whether you need see a doctor but will be able to advise you about what the alternatives are if appropriate;

Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment;

Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms,  common medicines, healthy lifestyle

The NHS has a range of Apps that can help you look after yourself.  You can use online services and apps that may allow you to: Visit Health at home to take control of your health and wellbeing with advice and information on self-care, conditions, treatments and medicines. You can use online services and apps that may allow you to:

  • order repeat prescriptions
  • see parts of your health record, including test results
  • book, check or cancel appointments

If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week

The NHS APP is a simple and secure way to access a range of NHS services on your smartphone or table

Thank you very much for your continued support and please continue to follow the public health advice and stay safe during this pandemic. 


June SURGERY TELEPHONE CALLS

TOTAL INCOMING CALLS

14706

BUSIEST HOUR

14:00 - 14:59

AVERAGE ANSWERTIME

00:01:01


Zero Tolerance Policy

We are here to help you.

We offer a strict zero tolerance policy against any person who is aggressive or abusive to any member of our staff. Shouting and swearing will not be tolerated under any circumstances and patients may be removed from the practice list.

Please help us to help you!

The IGPM have recently released a short video outlining the issues with inappropriate behaviour towards General Practice staff. Please follow the link below:

If I die it will be your fault - YouTube

You can now contact the surgery online to tell us about your non emergency medical problem or ask an admin question. You can ask for help anytime, anywhere within the UK, and with any device. Using Online Consultations allows us to quickly and safely decide on the best way to help you, your child, or an adult in your care. Please click the link below to access engage connect or Accurx.

This is a non-urgent service, if you require urgent advice please contact the surgery via telephone.

        Accurx

 

 

Pharmacy referral scheme

Did you know…?

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

From [insert date] if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.

We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

‘Step up to Great’ Mental Health services in Leicester, Leicestershire and Rutland

The local NHS are investing in and improving the way adult mental health care is delivered across Leicester, Leicestershire and Rutland – and the public is being urged to have their say.

A public consultation launched on – Monday 24 May. Everyone is asked to get involved and help shape future services.

“The Covid-19 pandemic meant we had to quickly change how we worked – introducing temporary measures – to keep service users safe while continuing their care.

We want to know what people think about the proposed improvements we’ve made during the pandemic and whether we should make them permanent.  We also want to talk to people about other plans to improve mental health services.”

Mental health heavily influences our whole health and wellbeing. Now more than ever before it makes sense that mental health, just like physical health, is taken care of and maintained. To do this the NHS locally is investing more in local services to dramatically improve urgent and community care and treatment to improve people’s lives.

The consultation runs until Sunday 15 August 2021. The CCGs want to know what people think about the proposals to improve mental health care.

To find out more about the consultation and what is proposed and why, visit www.greatmentalhealthllr.nhs.uk   To request a copy of the questionnaire for you to fill in at home or to arrange to complete it with a member of staff, telephone us on 0116 295 0750 or email beinvolved@LeicesterCityCCG.nhs.uk

For up-to-date news on the consultation, follow us on social media:

Facebook: @NHSLeicester

Twitter: @NHSLeicester  #GreatmentalhealthLLR


We are letting you know about a very useful website called Germ Defence which was created by a team of doctors and scientists to give you advice that has been proven to reduce the spread of viruses in the home. It can help you plan how to protect yourself and members of your family from infection by COVID-19 and ‘flu.  

 It’s easy to use and only takes 10 minutes - just click on this link: 

 www.germdefence.org/index.html?src=C82627


We are letting you know about a very useful website called Dying matters. Dying Matters in Leicester, Leicestershire and Rutland is dedicated to improving end-of life experiences for Leicestershire and Rutland people of all ages, their families and loved ones, initiated and led by Dr Sarah Furness, Her Majesty's Lord-Lieutenant of Rutland.


The Over 50s Alcohol Helpline now offers an enhanced service for individuals who are considering making changes to their alcohol use.  Our enhanced service provision offers callers up to 4 additional appointments, during which time Helpline alcohol advisors use evidenced based interventions to support callers to achieve their goals.

This service is available 7 days a week. The Helpline is open Monday to Friday 12pm - 8pm and 10am to 4pm at weekends. The freephone number to call is 0808 801 0750. To make an online booking for a phone call or video chat, over 50’s, concerned others, and professionals, can access appointments slots by visiting the With You website. 


 

(Site updated 07/10/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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