When we are closed please contact the NHS 111 service who will be able to signpost you to the appropriate service.
Loughborough Urgent Care Centre: 01509 611600
Emergency Dentist: 01162 951 278
Appointments are available 5 mornings and 5 afternoons every week. Should you have an acute medical condition, that you feel requires attention that day, then you can book your appointment on the day by ringing the surgery from 8.00am for a morning appointment or from 2.00pm for an afternoon appointment. Please be prepared to inform the receptionist of the reason for your appointment so that they can book you in the most appropriate clinic. You can also book appointments up to several weeks ahead should you prefer.
You may make your doctor’s appointments and order your repeat prescriptions on-line via the link at the top of this page. Please see the receptionist for details on how you can do this.
Click here for more information about how to access online services
Patients will be offered routine appointments at the earliest opportunity with the doctor of their choice. However, delays may occur due to the availability of their preferred choice. Each GP appointment is 10 minutes in duration. Therefore we request only one problem per each GP, appointment please.
You can also book appointments up to several weeks ahead.
Appointments for patients who need urgent medical attention will be given priority and this may lead to delays.
All children under 5 who have an urgent problem will be seen on the same day as presenting.
Surgeries will begin on time and consultations will be kept as close as possible to the appointment times.
Delays will be due to medical necessity only.
Extended Access appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
· Rosebery Medical Centre, Loughborough
· Coalville Community Hospital
· The Centre Surgery, Hinckley
If you would like to know more please speak to a member of practice staff.
If you feel that the doctor may be able to help you via a telephone consultation then these can booked at the end of each morning surgery sessions with the doctor on call.
A chaperone service is available for any sensitive consultation. Please ask at reception or mention it to the doctor. If you require an interpreter please contact the reception staff to make the necessary arrangements.
Face to face interpreters for all languages including British Sign Language are available to book with 48 hours notice. Please ask at the reception desk.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. It is possible to leave an answering machine message to cancel your appointment at any time of day or night, simply telephone 0116 3662020 and select the option to cancel an appointment.
A record is made onto each patient’s notes that do not cancel their appointment and fail to attend. It is an unacceptable waste of clinicians time. The patient’s record is then reviewed and persistent offenders maybe removed from the Practice List.