We have completed the migration to our new clinical system and are now able to offer on line access. Please be aware that existing online users will need a new username and password for SystmOne Online which you can get by visiting the practice..
IMPORTANT Information about the coronavirus (COVID-19)
PLEASE REMEMBER TO WEAR A FACE MASK COVERING WHEN COMING INTO THE SURGERY FOR APPOINTMENTS
Latest Coronavirus Advice
For residents of Leicestershire County Council within the lockdown area please visit Coronavirus latest news to keep up to date with the latest information.
Link to leaflet
There are also some videos by local clinicians in a variety of languages to provide advice and guidance to patients. To date the videos have been filmed in Hindi, Gujarati, Punjabi, Urdu, Polish, Romanian and Telugu with versions in other languages to follow shortly.
You can access the YouTube videos by visiting:
During this uncertain time we have put in the following measures:
Please only contact the surgery if your matter is urgent
If you require repeat Medication and have access to the internet please where possible order via SystmOnline or the NHS app. If you do not have an online log in for these services we are taking medication requests via email. Please ensure you state your full name and date of birth when ordering. Emails should be sent to: Silverdale.email@example.com
If you or anyone you know does not have access to an email account, we can take your request over the telephone.
Please do not request your medication until 2 week before it runs out in all cases.
All our appointment will be done via the telephone. Please do not enter the surgery unless you have been triaged by a clinician.
What to do if you have Coronavirus symptoms
Continue to stay at home if you have either:
- a high temperature
- new, continuous cough
To protect others, do not come to the surgery, pharmacy or hospital. Stay at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Use the 111 online coronavirus service
Only call 111 if you cannot get help online.
For information on:
Extended Access Appointments available to patients from 1st October 2018
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an 'extended access' appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointments back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more, please speak to a member of staff.
KEEP ANTIBIOTICS WORKING
Taking antibiotics when you don't need them puts you and your family at risk - please take the time to watch the youtube clip on the link below:-
DIABETIC EYE SCREENING PROGRAMME - All people with diabetes aged 12 and over should receive regular eye screening as one of their essential free NHS checks and services and aims to reduce the risk of sight loss by the early detection and treatment. Patients will be invited to telephone the booking centre (not Silverdale Medical Centre) to make an appointment at a fixed site location of their choice, please see below.
Leicester General Hospital
Leicester Royal Infirmary
Merlyn Vaz Health Centre
Westcotes Health Centre
Braunstone Health Centre
New Parks Health Centre
Belgrave Health Centre
Pasley Road Health Centre
Please note that if you have had your annual diabetes annual eye examination within the last 6 months, please do not make a further appointment but please let the screening department know so that your records can be updated.
Help Yourself! There are many ways you can control yours and your family's health at home or by a range of local services.
Ask yourselves these simple questions below and watch the video for a guide to keeping your family healthy.
Do you have all the medicines you need in your medicine cabinet/first aid kit?
Do you use your local pharmacy as much as you could?
Do you know when you can expect to feel better?
Do you know how to care for common illnesses at home?
Do you take your medication properly?
Do you know who to call or where to go for further advice?
Silverdale Medical Centre
Date of Inspection Visit: 13th July 2016
Overall rating for this service Good
Are services safe? Good
Are services effective? Good
Are services caring? Good
Are services responsive to people’s needs? Good
Are services well-led? Good
Please click on link below for full report.
Changes in Gluten Free and Paracetamol Prescribing - PLEASE READ
Please note that we are asked by the NHS to inform you of changes to the way in which Gluten Free Products and Paracetamol are prescribed. Please read the attached links for further information.
Changes to Paracetamol products 1
Receiving Paracetamol on Prescription
Changes to gluten free products 2
Please note that our Receptionists are highly trained in being able to signpost patients to the appropriate service. We operate a telephone triage system with a GP for any patient that feels they need to be seen on the same day. The purpose of triage is to ensure that the patient is referred to the appropriate clinician for the appropriate level of care within a period of time. Please be aware that the Receptionist taking your call will need to ask the nature of the problem to be able to direct you to the most suitable appointment. Please see the advice sheet below for further information as to how best to use our appointment system.
10 Top Tips
DO YOU HAVE COPD - Would you like to take part in a local project?
What is the project?
A team of local doctors is trying to improve the way they look after people with COPD. The doctors want to find out how many people in this GP surgery have COPD and to understand how it affects their health, particularly in those who have other medical problems too. Once they know this, it will help to improve the care people with COPD receive from their GP and hospital doctors.
How will the project work?
The project team would like to use some information from your health records, but in a way that the research team cannot identify you. There are strict rules in place to govern the way information is used in research to ensure your privacy is protected. All personal information would be removed and replaced by a reference number. You won’t need to attend any extra appointments or answer any questions – information which does not identify you is all that we need. The project team would then analyse the information to look for clues about what care would be best for people with COPD.
Do I need to do anything to help?
If you would like to help, and are happy for your information to be to be used by the project team (who will not be able to identify you) then you don’t need to do anything further.
What if I don’t want my information to be used?
If you would prefer that your information is not used, that’s quite ok, just tell us and we will ensure that it is not included. Please speak to the GP surgery staff in person or by telephone, email or letter. You will find our contact details on our website, or just ask our staff for them. Don’t worry - your care will continue in the normal way if you decide not to take part.
What will happen at the end of the research project?
The results will be gathered together and the conclusions will be made public in medical journals. It will not be possible for anyone to identify you from publications; not even the reference number allocated to your information would be included. The results will reflect the needs of local patients and will be used to help improve the care and services provided for people with COPD.
If you would like more information about the project, please contact:
Pam de Chazal
CLAHRC Research Manager
Tel: 0116 258 4395
Long Term Conditions Leaflet
Our last practice appraisal took place on 5th November 2015 - view the report here.