For all medical concerns you will now be required to go through an assessment and triage process which can be done online, or a member of our team will take you through this in person if you are unable to access the internet.
Smart triage will assess your symptoms and allow you to book and manage your own appointments, whilst ensuring the most unwell are prioritised. Appointments will be bookable from on-the-day to several weeks ahead. From the information you provide, if the system cannot book you an appointment, your request will be submitted for triage by a clinician. Requests for home visits can only be accepted by calling the practice. Our reception team will pass these on to a clinician for review.
Requests may not receive an immediate response, and will be dealt with in date order. Responses are generally sent via email or text message, so please let us know in the request if you would like to be contacted in a different way.
If you are submitting on behalf of someone else, please enter their details so that we can match it with the patient record.
There’s never a queue online, so save yourself a phone call!
Calling or visiting
You should be aware that if attending one of our reception desks to complete your triage, some of the questions may be of a personal nature. If you would rather discuss your concern in private please make a receptionist aware.
Email Addresses
To use the system you will need an email address. Please ensure your email address is up to date, you can do this via the NHS APP, via our website, or by contacting the practice. If you do not have an email address we can assist you to set one up or set up a generic address on your behalf. Please speak to our reception team if you need any further support with this.
Requests are reviewed daily but in using this system you are acknowledging that only urgent problems are dealt with on the day and you may not receive a response to routine and administrative queries for up to 72 hours.
